Auto Chrome OS Update Breaks CAASPP (SBAC) Test Compatibility 

We have a problem with Google Chromebooks and CAASPP testing. New Chromebooks auto update before we can enroll them which means we cannot lock their Chrome OS version to one officially supported by SBAC. Major problem for preparing for testing. Given that one of the big compelling reasons behind school adoption of Chromebooks over iPads is how well they handled the SBAC online assessments, this is kind of a big deal.

From Google Support:

“During the first configuration steps before the enrollment is completed, every Chrome device is checked for the latest updates, so that Google services provided are the latest and fully stable. This is due the Google’s security policy. Since auto-updates restriction policy are reflected after the enrollment, your Chromebooks C720 have all been updated to the latest version 48 of Chrome OS.

“Unfortunately it is out of our hands that the state testing apps only support version 46, which we have moved on from since some months ago.”

At this time, Google officially only supports the latest version 48 of Chrome and there is no way to downgrade managed and enrolled devices to a previous version. Unfortunately it is out of our hands that the state testing apps only support version 46, which we have moved on from since some months ago.

Yet, I have checked on the internet and have found a “Known Issues” page from the “CAASPP” web page available athttp://www.caaspp.org/system-status/issues-log.html .
It also seems like there is a help desk accessible by chat, e-mail or by phone on the right side of the web page. I truly hope this can help you solve your issue.”

We haven’t moved on, Google, because we can’t. This is a Google process problem not a CAASPP problem and we need it resolved by Google ASAP.

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