Warning, do not try this at home.
I deleted my school’s Google Apps Domain for Education today but probably not for the reasons you might think. Ok, technically I cancelled the subscription which deletes all accounts and data, but same thing.
You see, somewhere along the line, our GAFE domain got flipped to a Nonprofit for Work domain. We only found out because we hadn’t received our unlimited drive storage yet. Having waited patiently through the new year, we opened our second support ticket (the first time we were told to wait patiently) and were then informed that because we were not a GAFE domain, we weren’t eligible for free storage.
After a double-take, I was informed that we were in fact listed as a Nonprofit for Work domain, which coincidentally enough also has Google Classrooms, and that to get unlimited storage, we would have to downgrade from Nonprofit for Work and then re-apply to be a GAFE domain again. And oh, by the way, all of our Google Classrooms would be reset. The same Google Classrooms that teachers have started using like wildfire. The same Google Classrooms that are used to deliver our District Wide Writing Assessments in 6-8th grades. Um, yeah, not going to happen. I asked for an escalation and immediately emailed Jaime Casap, Education Evangelist at Google. I waited about 20 seconds for a reply and then tweeted at him too. He got back to me within a few minutes and said he’d look into it.
Fast forward to this morning and a call from a Google support engineer. Our issue had been escalated, they had a script that would downgrade our domain and upgrade it to GAFE while keeping our Classrooms intact, and all without causing any interruptions to active users. I asked about that last part several times, and each time was reassured this had been tried and verified many times.
Nervous but willing to try, I agreed to run the script, figuring it was better for something to go wrong at the end of a minimum day with Google support on the phone than later in the day without one. So he emailed me the link to the script, I ran it and it prompted me to login to the clark county schools domain. Oops. Apparently they had the same problem too. New link, new attempt, this time it ran but didn’t get the expected result. It just gave me a click here to continue and took me back to the Admin panel. The support engineer, let’s call him Manny, had me open an incognito window and try from there. Nope. Then he had me check the domain’s super admin and change it to match my super admin username. I ran the script again. Nope. Manny politely asked to put me on hold for 2 minutes, my nerves ratcheted up because clearly the script that had worked several times wasn’t working for us and I was starting to second guess the whole thing when Manny came back on and requested a Google Hangout to share the screen. We did that, and then he had me login to gmail in the incognito window and launch the link to the script from there. Same result. Not what he was expecting. I could hear him typing away with what I could only assume was an engineer somewhere in the cloud. When he spoke again, he said we’d have to do it the manual way.
Ok. We went into the Admin panel and he had me click on Nonprofit for Work and select Cancel. At this point a very scary screen came up and asked if I wanted to permanently delete the domain and all the accounts and data in it FOREVER, or if I just wanted to kind of delete them for 4 days, during which time I could cancel the deletion. At this point, Manny went, Hmmm and asked to put me on hold again. When he came back on, he told me to select the delete FOREVER option, I take my hand off the mouse and calmly asked him, “and we won’t lose any Google Classroom data OR gmail accounts OR drive data?”. To which he said, nope. So in the biggest leap of faith I have ever taken with support, I clicked delete.
And the hangout dropped off and my gmail login kicked me out and my department sent out a collective, “What the???” And then the phones started ringing. At this point my heart probably stopped. As calmly as I could I said, did we just delete everyone’s account? Manny calmly replied, no, he could still see the data, and could I please hold for 3 minutes. Three minutes!!! He came back after what seemed like forever and ask me to quickly re-add Google Apps for Work in the Admin panel. Um, yeah. I refreshed and re-logged in to the Admin panel (at least that worked), after filling out the captcha (I was thinking, oh man, is everyone going to have to do that again?) and then clicked to add the service back to the domain. The page started to load and then threw up a 404 error. I almost panicked, but I refreshed the screen, re-added the service and after two tries of filling out the organization information, managed to get Google for Work enabled on the domain. During this time, no one could login to their Google Accounts and all they saw was this:
Manny kept reassuring me that he could see all of our accounts and data, and could I just enable Work a little faster, but no pressure! Once I had Work enabled, he flipped it over to Google Apps for Education in less than a minute. We verified people could log in again (same passwords), that our data was still there and that things like email still worked. Then we checked out Classrooms and found everything intact. Yay. People didn’t have to enter captchas, mobile logins didn’t need to be reset and unlimited storage is now a reality. No data was lost in the process but my nerves sure took a beating. A few little things got dropped, like custom URLs for google services, but those were minor fixes.
In hindsight, it was a risk deleting the domain, but I asked Manny several times if it would be ok, asked if he was sure that this was what we had to do and would our data and accounts be ok afterward, and each time he reassured me that yes, our data would be ok and I believed him. Because despite the initial script failure and the hiccups, at the end of the day I trust that Google has smart engineers who can solve hard problems and if the whole thing ended up blowing up, I had faith that they would fix it for us. Yes, at times, I felt like those Apollo 13 astronauts must have, radioing back to Mission Control for support and like them, we made it through.
I used to trust Google with our core collaboration and messaging platform because I hoped that Google had the kind of enterprise engineering support that I could never afford to staff as a school district. After this experience, I know they do.
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Max 9:41 am on April 2, 2015 Permalink |
Hi,
Do you have the link to the Google Sign Builder app ? It seems Chrome store cannot find it ?
Thx
Max 9:45 am on April 2, 2015 Permalink |
Just found it:
https://chrome.google.com/webstore/detail/chrome-sign/odjaaghiehpobimgdjjfofmablbaleem
:-)
Andrew T Schwab 10:08 am on April 2, 2015 Permalink |
It’s in my blog post
TrNY 2:43 pm on December 29, 2015 Permalink |
Any help or info on setting this up on a single device such as Chromebit with out a Google for work account?
Thx
Ryan Orilio 10:48 am on May 11, 2016 Permalink
You need Google managed accounts to use this with the admin console. That’s what allows you to schedule the kiosk app.
Randy 11:13 am on April 8, 2015 Permalink |
I have been working on this to just try to get the app installed in the Google Apps Admin. I do not see anything about Kiosk or forcing anything into Kiosk. I guess I just do not know where to look. I have my digital signage OU, I think there is a big step that I am missing. Any help would be most appreciated.
Ian 12:18 pm on April 10, 2015 Permalink |
I’m having the same issue as Randy. I’ve found the App Management page but am unable to locate or load Chrome Sign Builder. Not sure how to find it. There seems to be no URL search and keyword searching in the store isnt working.
Andrew T Schwab 2:21 pm on April 11, 2015 Permalink |
Chrome Sign Builder Install – Step #4
Rick 6:29 am on April 14, 2015 Permalink |
I was wondering if you could explain how you got video to autoplay. Was it playing on it’s own. I found that if I added as part of a slide in a presentation it would not play automatically.
I too have played with Rise vision. I found it a pretty simple to use. I like how the video works in it and the fact that you could turn audio off on the video. They did a great job by doing a hangout and demoing what can be done.
I realize Chrome sign builder is new but most places today do give some documentation and or videos on how to use such a product successfully. I think that’s a huge over site on releasing this. Risevision took about 2 hours to learn ( because of their video) and I have already invested 4 hours in this with not the same quality of presentation displayed. I still have lots to learn about this product but from simplistic point of view I think Rise Vision is a lot better thought out product. No admin needed other than to push the kiosk app. I think that’s pretty cool. In a school district every school has their own person doing signage and to know none of them will ever need admin to work with the product is a huge plus.
My thought may change later…so we will see
Andrew T Schwab 6:23 pm on April 18, 2015 Permalink |
Rather than add a Video as a presentation you can add a Youtube video directly with a URL. Then it should auto play. Or that is what I believe Simon Miller (https://twitter.com/LeadEdTech) found out. I haven’t had time to play with it since getting the Slide presentation to play.
William Cormode 10:16 am on June 23, 2015 Permalink |
If I am understanding correctly I could mount a TV and connect a Chromebox to it and then go through the steps that you described? Would a Chromebook work?
Could this also be used to force a presentation onto every chromebook that is running or would they have to switch to the kiosk app?
I am in the beginning stages of setting up digital signage at a new school and I was horrified by the cost of a server and players. This would be amazing if it works because we are already a GAFE and Chromebook school.
Bruce Richardson 6:38 am on July 2, 2015 Permalink |
I’m trying to do something similar. Annoyingly it seems that the video controls only work for Youtube, not for videos hosted on Drive. Also the Youtube adds pop up on the video as it is streaming.
Andrew T Schwab 6:48 am on July 2, 2015 Permalink |
Can’t you turn off adds on your own YouTube videos?
Bruce Richardson 7:32 am on July 2, 2015 Permalink
Good point, I was just testing with a NASA video. It would still be nice to share from Drive.
Jeff Waite 8:30 am on July 2, 2015 Permalink |
Did you ever get a chance to play with a refresh policy? Are you guys using a google presentation for any of your signage locations?
I need digital signage that an average user can develop content for, and google signage seems to be a great (reasonably priced) solution as they can essentially edit a ‘slideshow’ with the content they want. The biggest downsides I’ve found so far is content refresh seems broken for me, and if you embed a video in a slide it doesn’t autoplay and I can’t find a way to force it to. Seems pretty half-baked compared to risevision but i’m afraid risevision is too complicated for my users.
Andrew T Schwab 7:34 pm on September 11, 2015 Permalink |
I’ve set the Chromebox to reset nightly. That reloads the Google Slides every night. Haven’t messed around with the video yet.
jgreenlinger 11:50 am on August 7, 2015 Permalink |
RiseVision becomes costly (as I have just found out) so I am scrambling to get this ging. Thanks, Andrew, for showng the steps to deploy. Now for the fun part- figuring out how to replicate the signage I had in Rise Vision in Chrome sign builder…..
Jeff Waite 1:54 pm on August 7, 2015 Permalink |
There are far less features in CSB, so hopefully your RiseVision signage was simple. May I ask, what has made RiseVision become so costly for you?
jgreenlinger 9:31 pm on August 10, 2015 Permalink
something that was free now charges monthly per site. we have 11 sites so the costs would have gone up quickly
pinnells 4:27 pm on August 31, 2015 Permalink |
Any idea what the “Collections” are for?
Andrew T Schwab 7:32 pm on September 11, 2015 Permalink |
Nope.
Jeff Waite 11:10 am on September 14, 2015 Permalink |
I was told by a google implementation partner (Cloud Sherpas) that collections “Do nothing”. This was who google sent me to when I started asking questions about their platform– so about as close to out of google’s mouth as I think you can get.
Take that as you will.
cshaft 6:59 am on March 8, 2018 Permalink |
You can upload your content there then when typing in your URL you’ll be able to pull it up by name.
William Cormode 5:57 am on September 29, 2015 Permalink |
Are the zones just what they sound like? Can you show 4 things at once on the same screen?
Also, how do you embed a video in a google slide? I put one in but it advances the slide before it even loads. How do you make a specific slide wait longer than the others?
Jeff Waite 9:05 am on October 5, 2015 Permalink |
There is no way that I’ve found (or that Cloud Sherpas know of) to give each individual slide their own duration. It is global for the slideshow and each slide gets the same.
There also doesn’t seem to be a way to make videos auto-play.
The google slides solution is effectively a no-go for implementations that require video.
What are the “zones” you speak of? Is that option in google sign builder or within slides itself?
William Cormode 7:45 pm on October 6, 2015 Permalink
That’s too bad.
The zones is a chrome builder setting. If you look at the picture at the top of the post it says zone: full screen. You can change that to corners.
Jeff Waite 6:21 am on October 12, 2015 Permalink
Ahhh, yes, I see it now. I’ve completely glossed over that setting when setting up my signage.
Seems neat in theory but I don’t have an application for it in my situation. Has it proved to be useful for you?
Tim 6:02 pm on November 23, 2015 Permalink |
I’ve been struggling with Google Sign Builder mostly because the Google documentation is not for anyone who hasn’t already set it up. I wanted to just run a Slides show for a charity kitchen. I called Google and they didn’t want to help at first but then they called me back and we got it running.
The big problem is – can I make it easily update-able. The elderly office assistant is charged with updating this rules, regs and menu, Slides presentation once a week.
Currently she uses LogMeIn to update a Power Point on an old Windows machine. This computer is misbehaving. So I needed an inexpensive replacement.
So again this has to be easily update-able and it has to be updated remotely even if that remote location is in the same building. I can show her how to go to Gmail>Slides>Kitchen presentation and update times and dates. But beyond that I think she’d get lost. The big problem is that when you change some of the slide contents the Chromebox Sign doesn’t update until the Chromebox is restarted.
Andrew wrote on Sept. 11 that he set the Chromebox to reset nightly. This would kind of solve my issue if it works. I found instructions elsewhere on how this is done on a Google Meeting computer so I went to the same spot for my signage box on my Admin console.
Long story short it seems to allow a reboot every day but it doesn’t say what time. Perhaps I’m in the wrong spot.
If there is another way to get this to auto update I’d appreciate a suggestion.
Anonymous 12:01 pm on November 24, 2015 Permalink |
Automatically reload url every _____ seconds is an option in the chrome sign builder when adding new content.
I’ve set this interval to every 10 minutes and it’s been working fine for us. I also made my slide durations match up with this reload interval.
So 4 slides at 15 sec each = 1 min. So in theory when the 10 minutes hits and it reloads the url is should match up naturally with the slide interval. In our case the reload is so fast most people prolly wouldn’t notice anyway, but your application may vary.
I found the reboot daily option but also couldn’t find where to specify WHEN it would happen. Hasn’t been a problem for us though. (our reboots are less than 15 sec)
But again, YMMV.
Tim 2:37 pm on November 24, 2015 Permalink
Thank you so much! I didn’t see that option. But then I wasn’t quite sure what URL they were talking about when I first started. I then stumbled on something that said you have to publish the Slides to the web and copy the URL. Geeze I wish Google had better documentation. Thank you!!
Tim
Jeff Waite 7:29 am on November 25, 2015 Permalink
Yeah, the documentation is abysmal.
Happy to help! Glad you got it working.
Juan Martinez 8:58 pm on January 15, 2016 Permalink |
Hi everybody,
I am very interested in this topic as my school has several flat screen tvs that we are using for signage. I have used Publish Google Slides, that automatically update when new content is added, embedded in a Google Site with a chrome add on called easy refresh to get things to work. However, after reading all your posts and several articles on Google Sing Builder there is much more possible.
My question is, do the chrome devices that are connected to the tvs have to be enrolled in the Device Management in the Admin Console in order to get this to work?
Thanks,
Juan Martinez
Jeff Waite 8:07 am on January 20, 2016 Permalink |
My understanding is that it is possible, but not recommended by most. I don’t think there is anything technically preventing you from doing it with an unmanaged device but I don’t think this config is supported by google.
https://community.risevision.com/rise_vision_inc/topics/chrome-os-support-for-managed-google-devices
I thought I saw instructions from google on how to launch the sign builder app without a management license, but I can’t find it anymore. Maybe I’m making that up.
Juan Martinez 7:35 pm on January 30, 2016 Permalink |
Thanks, Jeff. I will keep you updated.
Jim Carrillo 1:57 pm on April 9, 2016 Permalink |
Gotta check out Chrome Bit. It’s a Chrome Box – on a flash drive. Tiny, MDMI, and Bluetooth Keyboard/mouse. Plug it into a TV, and you have an $89 sign. Don’t forget $30 Google license.
Ryan Orilio 10:53 am on May 11, 2016 Permalink |
Just set up two chromebits on flat screen’s for signage at my school. Took me about 30 minutes. It’s up and running now, and easy!
Anonymous 4:19 pm on April 9, 2016 Permalink |
I heard a rumour that risvision will stop making their kiosk app and so are telling people to freeze their signage players at Chrome 48
One thing I know is that you can’t stay on 48 forever so I don’t know what people will do later
Jeff Waite 9:05 am on June 8, 2016 Permalink |
My chrome digital signage displays started offering to “check out the new presenter view”, which is a smallish popup in the bottom left of the screen (where the slideshow controls appear if you plugin a mouse in to the chromebox and wiggle it).
I used the mouse to click the “Got it!” button on the popup yesterday, but it appeared again this morning. This isn’t so bad for me, because we keep a wireless kb/mouse dongle plugged into the chromebox as we also use the display for trainings, but I imagine in the wrong situation clicking “got it” would be quite troublesome (especially since it doesn’t go away forever).
Is anyone seeing this annoying little new popup, and have they found a way to dismiss it permanently?
Jim 10:38 am on June 10, 2016 Permalink |
I see that pop up and complained to Google about it but was told it can’t be dismissed permanently on a looping slide scheduled to kiosk.
Looking for alternatives but can’t find any that don’t charge monthly fees.
We change our content on a daily basis and plan to deploy to more screens but no way we are going with some of the more expensive alternatives. I’d go back to using Intel compute sticks and publish slide show on Wndows for free before I pay for expensive alternatives.
Jeff Waite 9:20 am on June 14, 2016 Permalink |
They seriously told you it can’t be dismissed? This is their official google digital signage solution, and they can’t turn off this “new feature notice”?!
Who did you talk to? Did they seem like they were actually “in the know” with regards to digital signage?
To tell a customer “sorry, too bad” seems unbelievable. And certainly unacceptable.
Jeff Waite 10:31 am on June 14, 2016 Permalink |
I found the a solution.
For those that don’t need the controls at all, you can hide them by adding &rm=minimal to the URL.
I elaborate more here:
https://productforums.google.com/d/msg/docs/pros5G-k42Q/n3A1wRQjAQAJ
There is also a way to keep the controls and banish the popup, but it’s not as elegant as it adds the controls permanently to the bottom on the screen on a bar, but this bar uses 50 or so pixels at the bottom of the screen and shrinks your content slightly.
To do this, you change pub? to embed? in the URL.
But if you don’t need the controls (as I imagine 90% don’t), just use the &rm=minimal to remove the controls altogether.
Jeff Waite 2:09 pm on June 20, 2016 Permalink |
I thought I had replied to this already, but I think this blog requires mod approval before any comments are posted. So either I screwed up in posting or the previous post got lost in mix.
In any case, I wanted to let every know that I discovered the solution to this problem and posted about it on the google product forums here:
https://productforums.google.com/d/msg/docs/pros5G-k42Q/n3A1wRQjAQAJ
In a nutshell, adding &rm=minimal to your URL will hide the controls, which in turn also hides the “try the new presentor view” message.
S Newsome 8:36 pm on August 31, 2016 Permalink |
Hi – Our school just implemented Rise Vision and I don’t find it easy to use. Our main challenge has been using google slides. When you used Rise, did you have trouble finding a solution for updates to show on the published slide show through Google Slides? any help would be appreciated.
William 9:06 am on September 4, 2016 Permalink |
I found rise vision very difficult in the beginning but I love it now. Google slides works great for me. If you want I can give some of the code I used to make it work.
gbtephlon 7:22 am on September 7, 2016 Permalink |
I messed with risevision briefly and would also be interested in seeing the code that makes this work.
I guess I should spend more time with risevision, because I also found it frustrating to use. If I can embed google slides in a risevision presentation and maintain the ease of collaboration and security slides provides, while gaining additional features not currently possible with google docs, I would be very pleased.
William Cormode 8:23 am on September 7, 2016 Permalink |
I use an HTML Widget
The shareable link for a Google Slide looks like this: https://docs.google.com/a/usd341.org/presentation/d/(yourUniqueCode)/edit?usp=sharing
Get rid of the last part: edit?usp=sharing and replace with this: embed?start=true&loop=true&delayms=3000″ frameborder=”0″ width=”678″ height=”418″ allowfullscreen=”true” mozallowfullscreen=”true” webkitallowfullscreen=”true”
start=true makes it start auto
loop=true makes it start over when it finishes
delayms=3000 makes each slide last 3000 ms
Width and Height are self explanatory
This is what the full code looks like in the HTML widget
[googleapps domain="docs" dir="presentation/d/" query="(YourUniqueCode)/embed?start=true&loop=true&delayms=3000" width="678" height="418" /]
Jeff Waite 8:38 am on September 7, 2016 Permalink
[googleapps] is clearly shortcode of some sort. Did you have to install a risevision widget to make that work? I didn’t find a google apps widget or anything obvious that would make this shortcode work.
Using your code in an html widget only renders the line of code and nothing else.
Jordy Veldhuizen 12:40 am on October 13, 2016 Permalink |
This was a very helpfull post. I’d like to see more of this!
Tom 6:31 am on October 17, 2016 Permalink |
Andrew. Do you need a chromebox? or can you just use your computer as org unit?
Jean-Philippe Encausse 4:50 am on November 4, 2016 Permalink |
Hi, is there tip, best practice to play video hosted in the cloud or on the network that are not on YouTube ?
unbiasedcouk 4:24 am on November 16, 2016 Permalink |
We use screen.cloud – low cost, great quality!
promobitech 10:46 am on February 6, 2017 Permalink |
This setup has helped me a lot thank u for sharing.keeo sharing such posts.
Anonymous 10:33 am on March 7, 2017 Permalink |
Currently I am only able to manage Chrome Sign Builder schedule from the original computer I first set it up with. When I try to sign into another computer (same Google credentials) and manage my schedule, the schedule is blank. What am I missing? Thanks
Ted Farmer 10:47 am on March 7, 2017 Permalink |
Currently I am only able to manage Chrome Sign Builder schedule from the original computer I first set it up with. When I try to sign into another computer (same Google credentials) and manage my schedule, the schedule is blank. What am I missing? Thanks
Chris Gehringer 7:52 am on April 5, 2017 Permalink |
Has anyone found a way to use Google Sign Builder without having the chrome device managed?
wolf 7:46 am on April 8, 2017 Permalink |
Can you show 4 presentations at once on the same screen? I know in a schedule you can set a deafault and then on a time set another presntation. so that gives two but not 4. Also the default has to be full screen I think. How many and what settings do other use. also if you have a youtube video to schedule and it runs for 4:44 secs…how do you fit that in scheduling…thanks for any directions you can give on this. Maybe a shared doc that shows some of your settings would be brillant in here. Thanks again
Anonymous 8:34 am on August 15, 2017 Permalink |
Anybody find a solution to this – Currently I am only able to manage Chrome Sign Builder schedule from the original computer I first set it up with. When I try to sign into another computer (same Google credentials) and manage my schedule, the schedule is blank. What am I missing? Thanks
burnsidecricket 3:13 am on August 29, 2017 Permalink |
Great thread with a lot of helpful content. I have set up the chrome bit and testing and working great in kiosk mode with the signage I want – I have set this up at home, Does any know what I happens when I take to an actual site that has a different wireless network? I hope I get prompted when it boots to connect to a wireless network!
Jeff Waite 1:06 pm on December 23, 2017 Permalink |
I think you will have to use the special shortcut to interrupt the signage from loading (I think it’s control shift S or control alt S?) and then load into the chrome OS desktop and connect to the new Wi-Fi network. Then restart and let it boot to the signage like normal.
I’m not positive but I don’t think it will prompt to connect any other way.
Elliot 12:34 pm on September 14, 2017 Permalink |
This is a great idea! Currently my school does not allow for managing Devices in G-Suite so I am going to see if I can get the ability to do that. Have been looking for a fairly cheap solution for running signage on 3 separate TVs and this looks the most promising that I’ve seen.
Thanks!
Rick 5:12 pm on September 14, 2017 Permalink |
Chrome sign buider is not working for me right now. I am using a new schedule. My old stuff works. The default slides don’t update, When I do have a schdule content playing when the time is up it does not switch back to the default slides. If when I an setting up a new schdule and input th epulished slide url, then open advance and select hide controls, it breaks teh original url I put in there.